Home Counselling & Supports for Children & Youth Crisis & Urgent Services Child & Youth Crisis Service
Child & Youth Crisis Service
The Child and Youth Crisis Service is a crisis intervention service, staffed by qualified crisis workers, 24 hours a day, 7 days a week. It provides both telephone and when needed, face to face support for children, youth who may be experiencing a mental health crisis, and their families. Crisis is self-defined by the caller. Anyone who is feeling that some support would be useful in a situation that they are struggling with is welcome to access the service.

The Crisis Service can also provide ongoing crisis follow up, including connecting children, youth and families to other helpful community resources.

Other service providers who have concerns about the mental health of a child or youth are also welcome to use this service. The Crisis Service often works together with the local hospitals, schools, Children's Aid Societies, Ontario Provincial Police, doctors, and Women's Services.

Am I eligible?
The Child and Youth Crisis Service is available to any child or youth, under the age of 18 who resides in Haldimand or Norfolk counties. Anyone who is concerned about the mental health of a child or youth may also call the crisis service for assistance.

Is there a cost for this service?
There is no cost for this service.

How do I access this service?
Please call 1-866-327-3224, or pager 905-540-2718.

Link to Crisis Stabilization & Case Management Service

In 2011 REACH completed a formal evaluation of the Child and Youth Crisis Service with the support of the Ontario Centre of Excellence for Child and Youth Mental Health. The evaluation let us know how we are making a difference with children, youth and their families who have used this service. The final report on our findings is linked here. Please contact Deb Young at H-N REACH if you would like more information about this project. 

Link to Child and Youth Crisis Service Evaluation